JinLing Purple Mountain Hotel Shanghai

I stayed at Jingling Purple Mountain Hotel, Shanghai, I extended my booking to compete 10 nigths, expecting a level of comfort and quality befitting a five-star property. Unfortunately, my stay was marred by issues that ranged from outdated room conditions to unprofessional customer service. 1. Outdated Room Interiors The most glaring problem was the condition of the room itself: • Old Carpets: The carpet in the room was visibly worn and dated, creating an uninviting atmosphere. • Torn Wallpapers: Several sections of the wallpaper were torn, detracting significantly from the room’s appearance. • Old Furniture: The furniture was outdated and in poor condition, making the overall environment feel neglected rather than upscale. 2. Poor Customer Service and Communication The overall service left much to be desired: • Airport Transfer Request Refused: Despite giving them so much business over a 10-night stay, I requested a complimentary airport transfer. Given my loyalty and the extended duration of my stay, this request was entirely reasonable—yet the staff bluntly refused. • Room Fee Confusion: I encountered an issue regarding my room type. Although I mistakenly booked a twin room, I was assigned a queen room. When the duty manager tried to charge an extra 35 RMB for this discrepancy, I was given an ultimatum: either change the room or pay up, with an awkward offer of an “upgrade” that I declined. • Language Barrier: Communication was extremely challenging. The staff’s limited English and inability to communicate effectively compounded my frustration, making even simple requests difficult to resolve. 3. Falling Short of Five-Star Standards Based on my experience: • The combination of outdated room interiors and poor customer service creates an overall impression that this hotel is more in line with a three-star establishment. • Even after a 10-night stay, there was no effort to improve the situation or accommodate a long-term guest’s concerns. Instead, I was repeatedly let down by a lack of proactive service and attention to detail. Final Thoughts My stay at Jingling Purple Mountain Hotel, Shanghai, left me thoroughly disappointed. I expected a modern, comfortable environment paired with genuine customer care but instead encountered outdated facilities and dismissive service. Unless significant changes are made—both in the physical upkeep of the property and in staff training—I would strongly advise potential guests to consider other options in Shanghai. I hope the management takes this feedback seriously and makes the necessary improvements to truly meet the standards promised.

Some renovation needed, but location is ok, breakfast very delicious and helpful English speaking staff

The staff is disappointment … the hotel badly need renovation … if you don’t speak Mandarin then don’t expect the staff to understand you.. communication issues will be huge..